Business process improvement by means of Big Data based Decision Support Systems: a case study on Call Centers
Alejandro Vera-Baquero, Ricardo Colomo‐Palacios, Owen Molloy, Mahmoud Elbattah
- ISSN / E-ISSN
- — / —
- DOI
- 10.12821/ijispm030101 ↗
- Volume · Issue · Pages
- 3 · 1 · 5-26
- Publisher
- —
- Article URL
- https://doi.org/10.12821/ijispm030101 ↗
- Article details
- Unverified
Publication date (each date has its type and source)
08 Feb 2022
OpenAlex publication date · source: OpenAlex
| Type | Date | Source |
|---|---|---|
| OpenAlex publication date | 08 Feb 2022 | OpenAlex |
Keywords (as given): business process improvement; big data; decision support system; call centers; business activity monitoring; process analytics; event correlation; supply chain management; care pathways
HEC Status at Publication Not the journal's current status
HEC Status at PublicationConclusive
HEC status at publication
Recognized
X
Based on the recorded HEC dataset applicable to the article's publication date. Listed as X in the HEC list for hjrs 2021-22 V2.
- Journal
- International Journal of Information Systems and Project Management
- Publication date used
- 08 Feb 2022 (OpenAlex publication date)
- Applicable HEC period
- hjrs 2021-22 V2 (version 1) · 01 Jul 2021 – 30 Jun 2022
- Category
- X
- Recognition status
- Recognized (OK_RECORD_FOUND)
- Source
- hjrs-2021-22 row 20153
- Verification status
- Verified against source · last verified 16 Oct 2026
This is an automatically generated summary based on the information available on the publication date. Terms & conditions apply.