Assessing the municipal service quality of residential neighborhoods based on SERVQUAL, AHP and Citizen’s Score Card: A case study of Dhaka North City Corporation area, Bangladesh
Sadia Afroj, Fahmida Hanif, Muntasir Bin Hossain, Nafis Fuad, Ishrat Islam, Nusrat Sharmin, Fariba Siddiq
Journal
- ISSN / E-ISSN
- — / —
- DOI
- 10.1016/j.jum.2021.03.001 ↗
- Volume · Issue · Pages
- 10 · 3 · 179-191
- Publisher
- Elsevier BV
- Article URL
- https://doi.org/10.1016/j.jum.2021.03.001 ↗
- Article details
- Unverified
Publication date (each date has its type and source)
27 Mar 2021
OpenAlex publication date · source: OpenAlex
| Type | Date | Source |
|---|---|---|
| OpenAlex publication date | 27 Mar 2021 | OpenAlex |
Keywords (as given): municipal service quality; SERVQUAL; citizen satisfaction; analytic hierarchy process; residential areas; urban service delivery; citizen participation; public facilities; urban quality of life
HEC Status at Publication Not the journal's current status
HEC Status at PublicationNot conclusive
Historical status could not be conclusively determined.
- HEC status cannot be determined for this date: no HEC list is recorded as in effect on it.
Best available information, not a definitive status: HEC status cannot be determined for this date: no HEC list is recorded as in effect on it.
- Journal
- Journal of Urban Management
- Publication date used
- 27 Mar 2021 (OpenAlex publication date)
- Applicable HEC period
- None recorded for this date
- Category
- —
- Recognition status
- Unknown (NO_PERIOD_FOR_DATE)
- Source
- —
- Verification status
- Not available
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